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HOW CAN WE HELP?
HELP & FAQS
GETTING STARTED
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.
We have been providing professional house cleaning services since 1994.
Our Classic Cleaning Package is for any type of job – One-Time, Move-In/Move-Out, and Recurring cleaning. It takes into account everything that involves cleaning a home or apartment: Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services such as cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
CLASSIC SERVICE CHECKLIST PDF
Our Premium Cleaning Package is for heavy duty cleaning jobs in houses that need a lot of work to get them back up to speed. We offer this package for First Time, One Time, or Move-In/Move-Out services.
PREMIUM SERVICE CHECKLIST PDF
Our Economy Cleaning Package is for Recurring Cleaning service only. It is a simple yet effective cleaning that takes care of the basics – light dusting and polishing – while putting focus on the most important areas – kitchen, bathrooms, and floors.
ECONOMY SERVICE CHECKLIST PDF
We pamper all our clients with our Ecofriendly House cleaning. There is no extra charge for this, The difference is that your home is cleaned with Natural Cleaning Products of harsh cleaning chemicals.
Yes. We furnish everything needed to clean your home free of charge.
We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.
Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.
The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $100.00. Average cost for initial cleanings start at $175.00. Average cost for one time thorough cleanings start at $200.00. Please note that larger homes will be at a higher rate. Cleaning service rates.
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.
Yes. You can purchase a cleaning gift certificate for just about any occasion.
We require payment at time of service. We accept most major credit cards, debit card payments and payment by check or cash. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.
Eco quality Service It's Our Guarantee.
Professional
Affordable
Screened Housekeepers
Secured
Bonded
Licensed
MANAGE YOUR ACCOUNT
You can create and log into your account at this link https://radianthomecleaning.launch27.com/login/
You can submit a password change request on the customer login page at https://radianthomecleaning.launch27.com/login/
You can reset your password here: https://radianthomecleaning.launch27.com/password_resets
Log into your account and update your address in your upcoming booking. Alternatively, you can can give us a call and we will update your address for you.
Log into your account at https://radianthomecleaning.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call at (800) 290-0107 if there are any issues at all.
PRICING & POLICIES
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
At any time you can log into your account and see your gift card balance remaining.
Please contact us and together we can work out the best plan!
In some instances services rendered exceed the gift card amount. All charges in excess of gift card will be approved in writing via email by the customer in advance.
If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours’ notice (excluding weekends) is required. If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning’s cost will be charged. If an hourly cleaning is cancelled less than 48 hours in advance, a cancellation fee of $50 or 50% of the starting price will be charged, whichever is higher. We must adhere strictly to this policy in order to prevent lost wages for your cleaner. We appreciate your understanding.
In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account at https://radianthomecleaning.launch27.com/login/ and you will see any outstanding giftcards and respective balances.
TRUST & SAFETY
All of our employees are interviewed in-person and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Radiant Home Cleaning certified cleaner.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 48 hours window) for free. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not content with service, we offer a full refund.
THE CLEANING
Our products are plant based and biodegradable. We never use harsh, toxic chemicals, for the safety of the homeowner and the cleaning technicians. We will occasionally use stronger products as needed and if provided and allowed by the homeowner. MSDS Sheets are available upon request.
Please don’t “clean” before we arrive, but do “pick up” as much as possible. This will allow us to focus more on detail and quality for you.
Please set your A/C temperature to 68-74 degrees F, especially during the summer months. We won’t be able to clean in houses that are too hot and pose a safety risk to our employees.
The ideal cleaning situation is when no one is home. Since that is not always possible, please eliminate as many distractions as possible so we can work uninterrupted. Try to schedule your cleaning on a day when there will be fewer people at home.
Please secure pets, and keep children in another area as we are working with equipment and products that may not be safe for children.
We love them! But please secure any pet that may be a threat. Also, for sanitary purposes, we do not clean up after sick pets or pet accidents.
We hate it when breakage happens and we do our absolute best to prevent it! Please move expensive and/or unstable figurines or glassware to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.
The following is critical regarding our breakage policies:
Sometimes breakage occurs when there are “boobytraps”. These are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis in conjunction with our insurance agency. We cannot take responsibility for “boobytraps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
Our insurance will cover most other incidents of breakage. When possible, we will replace the item. In other instances, we will have the item repaired or the value of the item reimbursed to you.
Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.
We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include:
Simply letting us in on the day of service
Providing us with an extra key and/or a home security code
Providing us a lockbox, keypad, or garage code
Leaving us a key under a mat or pot to use and return or leave in the house when finished
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